How can companies ensure that their customer-centric culture initiatives are aligned with their overall business objectives and strategies to maximize impact on key performance indicators?

Companies can ensure that their customer-centric culture initiatives are aligned with their overall business objectives and strategies by clearly defining their goals and metrics for success. They should regularly communicate these objectives to employees at all levels and provide training and resources to support the customer-centric culture. Additionally, companies should gather feedback from customers and employees to measure the effectiveness of their initiatives and make adjustments as needed to maximize impact on key performance indicators. Regularly reviewing and analyzing data related to customer satisfaction, retention, and loyalty can also help companies ensure that their customer-centric culture initiatives are driving positive outcomes for the business.