How can companies ensure that their CX Ambassadors are continuously motivated and engaged in their training and upskilling programs, especially in light of the fast-paced digital transformations taking place in the industry?

Companies can ensure that their CX Ambassadors are continuously motivated and engaged in their training and upskilling programs by providing ongoing support and recognition for their efforts. This can include regular feedback, coaching sessions, and opportunities for advancement within the company. Additionally, offering relevant and up-to-date training materials that align with the latest digital trends can help keep ambassadors engaged and motivated. Creating a culture that values continuous learning and development, and fostering a sense of community among CX Ambassadors can also contribute to their motivation and engagement in training programs.