How can companies ensure that their CX ambassadors are consistently motivated and engaged in delivering exceptional customer experiences, beyond just monetary incentives and recognition programs?

Companies can ensure that their CX ambassadors are consistently motivated and engaged by providing opportunities for professional growth and development, fostering a positive and inclusive work culture, and recognizing and rewarding their efforts through non-monetary means such as personalized thank you notes or public praise. Additionally, involving them in decision-making processes and seeking their input on improving customer experiences can help them feel valued and engaged. Regular communication, feedback, and training sessions can also help keep them motivated and committed to delivering exceptional customer experiences.