How can companies ensure that remote or decentralized teams are effectively implementing the customer experience training they receive, and what strategies can be put in place to monitor and measure their progress over time?

Companies can ensure that remote or decentralized teams are effectively implementing customer experience training by providing ongoing support and resources, setting clear expectations and goals, and fostering a culture of accountability and feedback. Strategies to monitor and measure progress over time include regular check-ins and performance reviews, utilizing feedback surveys from customers and team members, tracking key performance indicators related to customer satisfaction, and implementing tools or software to track and analyze customer interactions and feedback. Regular training and development opportunities can also help to reinforce and improve customer experience skills within remote teams.