In what ways can companies leverage technology to enhance the effectiveness of ongoing training programs for employees, ultimately leading to a better customer experience?

Companies can leverage technology to enhance ongoing training programs for employees by implementing online learning platforms that offer interactive modules and videos for self-paced learning. They can also use virtual reality simulations to provide hands-on training in a safe environment. Additionally, companies can utilize data analytics to track employee progress and customize training programs based on individual needs. By improving employee skills and knowledge through technology-driven training, companies can ultimately provide better customer service and enhance the overall customer experience.