Can you share a time when you had to mediate a disagreement between team members on the best approach to resolving a customer complaint? How did you handle the situation and what was the outcome?

A: Yes, I once had to mediate a disagreement between team members on the best approach to resolving a customer complaint. I listened to each team member's perspective, encouraged open communication, and helped them find common ground. We ultimately decided to combine both approaches, which led to a successful resolution of the customer complaint and improved teamwork among team members.