How can companies effectively measure the impact of ongoing training and development opportunities on employee motivation and engagement in driving CX initiatives in the long term?

Companies can measure the impact of ongoing training and development opportunities on employee motivation and engagement in driving CX initiatives by conducting surveys to gather feedback from employees on the effectiveness of the training programs. They can also track key performance indicators related to customer satisfaction and employee engagement to see if there are improvements over time. Additionally, companies can analyze employee turnover rates and retention rates to see if there is a correlation between training opportunities and employee motivation. Regularly reviewing and adjusting training programs based on feedback and results can help ensure long-term success in driving CX initiatives through employee motivation and engagement.