How can companies measure the effectiveness of their training programs in enhancing employees' utilization of technology and data analytics to drive continuous improvement in customer interactions?

Companies can measure the effectiveness of their training programs by conducting pre- and post-training assessments to track improvements in employees' technology and data analytics skills. They can also analyze key performance indicators related to customer interactions, such as customer satisfaction scores or response times, before and after the training. Additionally, companies can gather feedback from employees on how the training has helped them in utilizing technology and data analytics for continuous improvement. Regular monitoring and evaluation of employees' use of technology and data analytics in customer interactions can provide insights into the impact of the training programs.