How can businesses measure the success of their training programs in enhancing employee utilization of digital tools and improving customer interactions?

Businesses can measure the success of their training programs by tracking key performance indicators such as increased employee engagement with digital tools, improved customer satisfaction scores, and higher conversion rates. They can also conduct surveys or assessments to gather feedback from employees about their comfort level and proficiency with digital tools post-training. Additionally, businesses can analyze data on customer interactions before and after training to see if there has been a positive impact on the quality and efficiency of these interactions.