How can companies measure the success of their training programs in improving employees' utilization of technology tools for enhancing customer interactions?

Companies can measure the success of their training programs by tracking key performance indicators such as increased customer satisfaction scores, improved response times to customer inquiries, and higher conversion rates. They can also conduct surveys or interviews with employees to gather feedback on their confidence and proficiency in using technology tools. Additionally, companies can analyze data on employee engagement with the training materials and the frequency of using technology tools before and after the training program to assess its impact on improving customer interactions.