How can companies effectively measure the success of their technology-driven onboarding process in maintaining a human touch and personal connection with customers?

Companies can effectively measure the success of their technology-driven onboarding process by collecting feedback from customers on their experience. This can be done through surveys, interviews, or monitoring customer satisfaction metrics. Additionally, companies can track key performance indicators related to customer engagement, such as response rates to personalized messages or the number of interactions with a live representative. Regularly reviewing these metrics and making adjustments based on feedback can help ensure that the onboarding process maintains a human touch and personal connection with customers.