How can organizations measure the success and effectiveness of incorporating storytelling techniques into their training and development programs to foster a culture of customer-centricity among employees?

Organizations can measure the success of incorporating storytelling techniques into their training and development programs by tracking metrics such as employee engagement, customer satisfaction scores, and sales performance. They can also conduct surveys and focus groups to gather feedback from employees on the impact of storytelling on their understanding of customer-centricity. Additionally, organizations can analyze the retention rates of customers and employees to see if there is a correlation with the implementation of storytelling techniques. Overall, a combination of quantitative and qualitative data can provide insights into the effectiveness of storytelling in fostering a culture of customer-centricity among employees.