How can organizations measure the success of integrating storytelling techniques into their internal CX training programs in order to ensure a long-term customer-centric mindset among employees?

Organizations can measure the success of integrating storytelling techniques into their internal CX training programs by conducting surveys or feedback sessions with employees to gauge their understanding and application of storytelling in customer interactions. They can also track key performance indicators related to customer satisfaction, retention rates, and employee engagement levels before and after implementing storytelling techniques. Additionally, organizations can monitor the consistency and quality of storytelling in customer interactions through mystery shopping or call monitoring. Regularly reviewing and analyzing feedback and performance data will help ensure a long-term customer-centric mindset among employees.