How can organizations effectively measure the impact of their internal CX stories shared on social media platforms in order to gauge employee engagement and customer satisfaction levels?

Organizations can effectively measure the impact of their internal CX stories shared on social media platforms by tracking engagement metrics such as likes, shares, and comments. They can also use surveys and feedback forms to gather direct input from employees and customers on the impact of the stories. Additionally, analyzing trends in customer satisfaction scores and employee retention rates before and after sharing the stories can provide valuable insights into the impact of the CX stories on engagement levels. Regularly monitoring and evaluating these metrics will help organizations gauge the effectiveness of their internal CX stories in driving employee engagement and customer satisfaction.