How can businesses measure the success of their soft skills training programs in improving customer experiences and building long-term relationships with clients?

Businesses can measure the success of their soft skills training programs by tracking customer satisfaction scores before and after the training to see if there is an improvement. They can also monitor customer feedback and reviews to see if there is a noticeable increase in positive comments. Additionally, businesses can analyze repeat business and customer retention rates to determine if the training has helped in building long-term relationships with clients. Conducting regular surveys or focus groups with customers can provide valuable insights into how their interactions with employees have improved post-training.