How can companies effectively measure the success of their remote CX rituals that incorporate technology, while still maintaining a genuine human touch in their interactions with customers?

Companies can measure the success of their remote CX rituals by tracking key performance indicators such as customer satisfaction scores, response times, and resolution rates. They can also gather feedback from customers through surveys or reviews to gauge the effectiveness of their technology-driven interactions. To maintain a genuine human touch, companies can ensure that their technology enhances rather than replaces human interactions, personalize communication with customers, and train employees to empathize and connect with customers on a personal level even in a remote setting.