What strategies can organizations implement to measure the success and impact of their internal CX community network on employee engagement and knowledge-sharing?

Organizations can implement strategies such as conducting regular surveys or feedback sessions with employees to gather insights on their engagement levels and knowledge-sharing experiences within the community network. They can also track key metrics such as participation rates, content consumption, and collaboration levels to measure the impact of the network. Additionally, organizations can analyze the quality and relevance of discussions, interactions, and contributions within the community to assess its effectiveness in driving employee engagement and knowledge-sharing. Lastly, establishing clear goals and objectives for the community network and regularly reviewing progress towards these goals can help organizations evaluate its success and impact on employee engagement and knowledge-sharing.