How can organizations measure the success of incorporating interactive workshops and training sessions into internal CX initiatives in terms of employee engagement and customer satisfaction?

Organizations can measure the success of incorporating interactive workshops and training sessions into internal CX initiatives by conducting employee surveys before and after the workshops to gauge changes in engagement levels. They can also track metrics such as employee participation rates, feedback, and retention rates to assess the impact on engagement. In terms of customer satisfaction, organizations can measure success by analyzing customer feedback, satisfaction scores, and loyalty metrics before and after implementing the workshops to identify any improvements. Additionally, monitoring customer complaints and resolution rates can provide insights into the effectiveness of the training sessions in enhancing customer satisfaction.