How can companies measure the success and effectiveness of their empowered CX ambassadors program in driving long-term customer satisfaction and loyalty?

Companies can measure the success of their empowered CX ambassadors program by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. They can also conduct surveys and gather feedback from customers to assess the impact of the program on their overall experience. Additionally, monitoring social media mentions, reviews, and customer testimonials can provide insights into the effectiveness of the program in driving long-term customer satisfaction and loyalty. Regularly reviewing and analyzing these metrics will help companies identify areas for improvement and make data-driven decisions to enhance the program's impact on customer loyalty.