How can companies measure the success of their CX ambassador training programs in terms of their impact on customer satisfaction and loyalty?

Companies can measure the success of their CX ambassador training programs by tracking key metrics such as Net Promoter Score (NPS), customer satisfaction scores, and customer retention rates before and after the training. They can also conduct surveys and gather feedback from customers to assess the impact of the training on their experience. Additionally, companies can analyze the number of positive reviews, referrals, and repeat purchases from customers who have interacted with CX ambassadors to gauge the program's effectiveness in improving satisfaction and loyalty.