In addition to tracking key performance indicators and analyzing customer behavior data, what other strategies can companies use to measure the success and impact of their CX ambassador program on overall customer satisfaction and loyalty?

In addition to tracking key performance indicators and analyzing customer behavior data, companies can measure the success and impact of their CX ambassador program by conducting customer surveys to gather direct feedback on their experiences. They can also monitor social media mentions and reviews to gauge public sentiment and perception of the program. Furthermore, companies can compare customer retention rates and repeat purchase behavior among customers who have interacted with CX ambassadors versus those who have not to assess the program's impact on loyalty and satisfaction.