How can companies measure the success of their customer experience (CX) ambassador program in driving positive changes and improvements in the overall customer experience?

Companies can measure the success of their CX ambassador program by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score (NPS), and customer retention rates. They can also analyze feedback and sentiments shared by customers interacting with CX ambassadors to identify areas for improvement. Additionally, conducting regular surveys and interviews with customers who have engaged with CX ambassadors can provide valuable insights into the impact of the program on the overall customer experience. By comparing these metrics before and after implementing the CX ambassador program, companies can assess its effectiveness in driving positive changes and improvements in the overall customer experience.