How can leaders effectively measure the success and impact of their efforts to maintain and improve a customer-oriented culture within their company?

Leaders can measure the success and impact of their efforts to maintain and improve a customer-oriented culture by regularly soliciting feedback from customers through surveys, focus groups, and social media channels. They can also track key performance indicators such as customer satisfaction scores, retention rates, and repeat business. Additionally, leaders can observe employee behavior and attitudes towards customer service to gauge the effectiveness of their initiatives. By analyzing these data points, leaders can make informed decisions on how to further enhance the customer experience and drive business success.