How can companies measure the success of their efforts to cultivate a customer-oriented culture within their organization, and what key metrics should they focus on to ensure they are effectively modeling customer-centric values and behaviors at all levels of leadership?

Companies can measure the success of their efforts to cultivate a customer-oriented culture by tracking metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer feedback. These metrics can provide valuable insights into how well the organization is meeting customer needs and expectations. Additionally, companies should focus on measuring employee engagement levels, as engaged employees are more likely to deliver exceptional customer service. By consistently monitoring these key metrics, companies can ensure they are effectively modeling customer-centric values and behaviors at all levels of leadership.