How can companies ensure that their "CX Hero of the Month" program is inclusive and recognizes employees from all departments and levels within the organization, not just those in customer-facing roles?

To ensure inclusivity in the "CX Hero of the Month" program, companies can establish clear criteria for nomination that focus on various aspects of customer experience improvement, such as feedback implementation, process enhancements, and team collaboration. They can also encourage all employees to participate in the nomination process and provide opportunities for recognition across departments and levels. Additionally, companies can showcase the diverse contributions of employees through regular communication and celebration of their achievements, highlighting the importance of customer experience excellence throughout the organization.