How can companies measure the success of their efforts to integrate a customer-centric culture throughout all levels of their organization, and what are some key indicators to look for to ensure long-term growth and sustainability?

Companies can measure the success of their efforts to integrate a customer-centric culture by tracking key performance indicators such as customer satisfaction scores, retention rates, and repeat purchase behavior. They can also conduct regular surveys and feedback sessions to gauge customer perceptions and identify areas for improvement. Additionally, monitoring employee engagement and alignment with customer-centric values can help ensure long-term growth and sustainability by fostering a culture that prioritizes customer needs and drives innovation.