How can companies effectively measure the success of their customer-centric culture initiatives and track progress towards meeting the changing needs and expectations of employees and customers?

Companies can measure the success of their customer-centric culture initiatives by tracking key performance indicators such as customer satisfaction scores, Net Promoter Score, and customer retention rates. They can also conduct regular surveys and feedback sessions with employees and customers to gather insights on their experiences and satisfaction levels. Additionally, companies can analyze customer feedback and complaints to identify areas for improvement and adjust their strategies accordingly to meet changing needs and expectations. Regularly reviewing and analyzing these metrics will help companies track progress and make necessary adjustments to ensure they are meeting the evolving needs and expectations of both employees and customers.