How can companies effectively measure the success of their customer-centric culture initiatives and make data-driven decisions to continuously improve and adapt to changing customer needs and expectations?

Companies can effectively measure the success of their customer-centric culture initiatives by tracking key performance indicators such as customer satisfaction scores, retention rates, and customer feedback. They can also utilize data analytics tools to analyze customer behavior and preferences to identify areas for improvement. By making data-driven decisions based on these insights, companies can continuously adapt and tailor their strategies to meet changing customer needs and expectations, ensuring long-term success and loyalty.