How can companies measure the success of their AI, VR, and chatbot integration in CX training strategies, and what key metrics should they be monitoring to ensure continuous improvement and effectiveness in meeting evolving customer expectations?

Companies can measure the success of their AI, VR, and chatbot integration in CX training strategies by monitoring key metrics such as customer satisfaction scores, first contact resolution rates, average handling time, and customer retention rates. These metrics will help companies understand how well their technologies are improving customer interactions and meeting evolving expectations. Continuous monitoring and analysis of these metrics will allow companies to identify areas for improvement and make necessary adjustments to ensure effectiveness in their CX training strategies. By focusing on these key metrics, companies can ensure that their AI, VR, and chatbot integration are delivering the desired outcomes and enhancing the overall customer experience.