How can companies measure the success of their efforts in embedding cultural sensitivity into their organizational culture, and what indicators should they look for to ensure lasting change in customer interactions?

Companies can measure the success of their efforts in embedding cultural sensitivity into their organizational culture by tracking key performance indicators such as customer satisfaction scores, employee feedback on diversity and inclusion initiatives, and the diversity of their customer base. Indicators to ensure lasting change in customer interactions include an increase in repeat business from diverse customer segments, positive reviews highlighting cultural sensitivity, and a decrease in customer complaints related to cultural insensitivity. Additionally, companies can conduct regular cultural sensitivity training sessions and surveys to gauge progress and identify areas for improvement.