How can businesses effectively measure the success of their efforts to align internal processes with changing customer needs, and what key performance indicators should they track to ensure a seamless experience for both customers and internal teams?

Businesses can effectively measure the success of aligning internal processes with changing customer needs by tracking key performance indicators such as customer satisfaction ratings, customer retention rates, and net promoter scores. They should also monitor metrics related to internal processes, such as employee satisfaction, productivity levels, and time to market. By analyzing these KPIs regularly, businesses can ensure a seamless experience for both customers and internal teams, ultimately leading to improved customer loyalty and business growth.