How can organizations measure the ROI of implementing project management software, internal social networks, and collaboration platforms for internal CX communication and decision-making, and what key metrics should they track to ensure they are maximizing the benefits of these tools?

Organizations can measure the ROI of implementing project management software, internal social networks, and collaboration platforms by tracking key metrics such as increased productivity, reduced project costs, improved decision-making speed, and enhanced employee engagement. They can also measure the impact on customer satisfaction, employee retention, and overall business performance. By analyzing these metrics regularly, organizations can ensure they are maximizing the benefits of these tools and justify the investment in implementing them.