How can companies measure the ROI of implementing technology-enhanced intercultural training programs in the CX department, and what key performance indicators should be used to track the effectiveness of these programs in improving customer satisfaction and loyalty across diverse cultural demographics?

Companies can measure the ROI of technology-enhanced intercultural training programs in the CX department by tracking metrics such as customer satisfaction scores, customer retention rates, and customer feedback on cultural competency. Key performance indicators to track the effectiveness of these programs include customer complaint resolution times, customer engagement levels, and the number of repeat customers from diverse cultural demographics. By analyzing these metrics, companies can determine the impact of intercultural training on improving customer satisfaction and loyalty across diverse cultural demographics.