How can companies measure the ROI of implementing digital tools like CRM systems and training platforms to enhance the customer experience, and how can this data be used to drive further improvements in employee utilization and customer satisfaction?

Companies can measure the ROI of implementing digital tools like CRM systems and training platforms by tracking key performance indicators such as customer retention rates, customer satisfaction scores, and employee productivity. This data can be used to identify areas for improvement in employee utilization, such as additional training or resources, and to make adjustments to the digital tools to better meet customer needs. By analyzing this data and making data-driven decisions, companies can continuously enhance the customer experience, improve employee utilization, and ultimately increase customer satisfaction.