How can organizations measure the return on investment of implementing a customer experience strategy, and what are some key metrics that stakeholders can use to gauge success in the long term?

Organizations can measure the return on investment of implementing a customer experience strategy by tracking key metrics such as customer satisfaction scores, Net Promoter Score (NPS), customer retention rates, and customer lifetime value. These metrics can provide insights into the effectiveness of the customer experience strategy in driving customer loyalty, increasing revenue, and reducing churn. By analyzing these metrics over time, stakeholders can gauge the success of the customer experience strategy in the long term and make informed decisions on future investments and improvements.