In addition to surveys and performance indicators, what other innovative methods can companies use to gauge the effectiveness of their efforts in keeping remote employees engaged and aligned with the customer experience culture?

In addition to surveys and performance indicators, companies can utilize tools such as sentiment analysis of communication channels, tracking employee engagement on collaboration platforms, and conducting regular one-on-one check-ins with remote employees to gauge their alignment with the customer experience culture. Companies can also leverage data analytics to monitor productivity levels, identify trends, and assess the impact of remote work on customer satisfaction. Implementing virtual team-building activities, training programs, and feedback sessions can further help companies assess the effectiveness of their efforts in keeping remote employees engaged and aligned with the customer experience culture.