How can companies measure the effectiveness of their efforts to make remote CX rituals using digital tools inclusive and accessible to team members with varying levels of technical proficiency?

Companies can measure the effectiveness of their efforts by collecting feedback from team members on their experience with remote CX rituals using digital tools. This feedback can provide insights into the accessibility and inclusivity of the tools for team members with varying technical proficiency. Companies can also track metrics such as participation rates, engagement levels, and completion rates to assess the impact of their efforts. Additionally, conducting regular training sessions or workshops to support team members in improving their technical skills can help enhance inclusivity and accessibility of remote CX rituals.