How can organizations measure the effectiveness of their recognition program for outstanding customer service in terms of employee engagement and overall satisfaction?

Organizations can measure the effectiveness of their recognition program for outstanding customer service by conducting employee surveys to gauge satisfaction levels and engagement. They can also track key performance indicators related to customer service, such as customer satisfaction scores and repeat business rates. Additionally, monitoring employee turnover rates can provide insight into the program's impact on overall satisfaction and retention. Regular feedback sessions with employees can also help identify areas for improvement and ensure the program is meeting its intended goals.