How can companies effectively measure the success of their onboarding process in terms of customer retention and satisfaction, and what strategies can they implement to continuously improve upon the customer experience throughout the customer lifecycle?

Companies can measure the success of their onboarding process by tracking customer retention rates and satisfaction scores. They can also gather feedback through surveys or interviews to identify pain points and areas for improvement. To continuously improve the customer experience throughout the lifecycle, companies can implement personalized onboarding experiences, provide ongoing support and resources, and regularly solicit feedback to make adjustments as needed. Additionally, leveraging data analytics to monitor customer behavior and engagement can help companies identify trends and make data-driven decisions to enhance the overall customer experience.