How can companies ensure that their employees are empowered to go above and beyond in delivering exceptional customer service, rather than simply meeting expectations?

Companies can empower their employees to go above and beyond in delivering exceptional customer service by providing them with training and resources to enhance their skills and knowledge. Encouraging a culture of open communication and feedback can also help employees feel empowered to take initiative and make decisions that exceed customer expectations. Recognizing and rewarding exceptional performance can further motivate employees to strive for excellence in customer service. Additionally, fostering a supportive and inclusive work environment where employees feel valued and respected can boost morale and encourage them to go the extra mile for customers.