How can international teams measure the effectiveness of their efforts to address unconscious bias and promote cultural sensitivity in their customer experience strategies, and what key performance indicators should they focus on to ensure a truly inclusive and respectful global customer experience?

International teams can measure the effectiveness of their efforts to address unconscious bias and promote cultural sensitivity in their customer experience strategies by conducting regular surveys and feedback sessions with customers from diverse backgrounds. Key performance indicators that they should focus on include customer satisfaction levels among different demographic groups, employee diversity and inclusion metrics, and the number of cultural sensitivity training sessions conducted. By tracking these KPIs, international teams can ensure a truly inclusive and respectful global customer experience that resonates with customers from all cultural backgrounds.