How can companies measure the success of their customer experience teams' intercultural skills development and ensure that they are effectively engaging with a diverse customer base in today's global marketplace?

Companies can measure the success of their customer experience teams' intercultural skills development by conducting regular assessments and surveys to gauge their understanding of different cultural norms and behaviors. They can also track key performance indicators related to customer satisfaction and loyalty among diverse customer segments. To ensure effective engagement with a diverse customer base in today's global marketplace, companies should provide ongoing training and resources for their teams to enhance their cultural competence. Additionally, companies can solicit feedback from customers from different cultural backgrounds to evaluate the effectiveness of their interactions with the customer experience teams.