How can companies effectively measure the impact and success of their efforts to make virtual experiences more inclusive and accessible to customers of all abilities and backgrounds, while still fostering a sense of community and connection in a remote CX setting?

Companies can measure the impact and success of their efforts to make virtual experiences more inclusive and accessible by collecting feedback from customers of all abilities and backgrounds through surveys, focus groups, and user testing. They can also track metrics such as engagement, retention, and customer satisfaction to gauge the effectiveness of their initiatives. To foster a sense of community and connection in a remote CX setting, companies can host virtual events, create online forums for customers to interact and share experiences, and provide personalized communication and support to make customers feel valued and connected. It's important for companies to continuously evaluate and adjust their strategies based on feedback and data to ensure that they are effectively meeting the needs of all customers and creating a positive and inclusive virtual experience.