How can companies ensure that their training programs not only develop employees into successful CX ambassadors, but also create a positive impact on the overall company culture and brand reputation?

Companies can ensure that their training programs develop employees into successful CX ambassadors and positively impact company culture and brand reputation by aligning training with core values and objectives, providing ongoing support and reinforcement, fostering a culture of continuous learning and improvement, and measuring the effectiveness of training through feedback and performance metrics. Additionally, incorporating real-life scenarios and role-playing exercises can help employees understand the importance of customer experience and how it relates to the company's overall success. By investing in comprehensive and engaging training programs, companies can empower their employees to deliver exceptional customer experiences that reflect positively on the company's culture and brand reputation.