How can companies measure the impact of ongoing training and reinforcement on employees' application of soft skills in customer interactions to ensure consistent exceptional experiences?

Companies can measure the impact of ongoing training and reinforcement on employees' application of soft skills in customer interactions by conducting regular assessments or evaluations of employees' performance before and after training. They can also collect feedback from customers on their experiences with employees to gauge the effectiveness of the training. Additionally, companies can track key performance indicators related to customer satisfaction, such as repeat business or customer referrals, to determine the impact of training on overall customer experiences. By analyzing these data points, companies can ensure that employees are consistently delivering exceptional experiences to customers through the application of soft skills.