How can leaders effectively measure the impact of ongoing training and development programs on the motivation and engagement of new employees in delivering exceptional customer experiences?

Leaders can measure the impact of ongoing training and development programs on the motivation and engagement of new employees by regularly soliciting feedback from employees on their experience with the training. They can also track key performance indicators related to customer satisfaction and employee engagement before and after the training. Additionally, leaders can conduct surveys or focus groups to gather insights on how the training has influenced employees' ability to deliver exceptional customer experiences. By analyzing these data points, leaders can gain a comprehensive understanding of the effectiveness of their training programs in driving motivation and engagement among new employees.

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leaders measure training programs motivation engagement

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