How can companies effectively measure the impact of ongoing training and development on the performance of their empowered CX ambassadors in delivering exceptional customer service?

Companies can measure the impact of ongoing training and development on their empowered CX ambassadors by setting specific performance metrics related to customer service, such as customer satisfaction scores or response times. They can also conduct regular evaluations or assessments to gauge improvements in skills and knowledge. Additionally, feedback from customers and team members can provide valuable insights into the effectiveness of the training programs. Companies can also track key performance indicators before and after training to measure any improvements in customer service delivery.