How can companies effectively measure the impact of ongoing training, coaching, and feedback on employee alignment with customer experience goals, and what strategies can they implement to continuously improve this alignment over time?

Companies can measure the impact of ongoing training, coaching, and feedback on employee alignment with customer experience goals by tracking key performance indicators related to customer satisfaction, loyalty, and retention. They can also conduct regular surveys or focus groups to gather feedback from employees and customers on their experiences. To continuously improve alignment over time, companies can invest in regular training and development programs, provide ongoing coaching and support to employees, and create a culture that prioritizes customer-centric values and behaviors. Additionally, they can establish clear communication channels and performance expectations to ensure employees are consistently aligned with customer experience goals.