How can businesses measure the impact of technology training on employee performance and customer satisfaction levels in order to continually improve their customer interactions and service quality?

Businesses can measure the impact of technology training on employee performance and customer satisfaction levels by conducting pre- and post-training assessments to track improvements in key performance indicators. They can also gather feedback from employees and customers to gauge their satisfaction levels and identify areas for improvement. Additionally, businesses can analyze data on customer interactions and service quality before and after training to assess any changes in performance. By regularly monitoring these metrics, businesses can identify trends, make necessary adjustments to training programs, and continually improve customer interactions and service quality.

Keywords

technology training employee performance customer satisfaction customer interactions service quality

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