How can internal CX community networks effectively measure the impact of technology and digital tools on enhancing member learning and development opportunities?

Internal CX community networks can measure the impact of technology and digital tools on member learning and development by tracking engagement metrics such as participation rates, feedback surveys, and completion rates of online courses or training modules. They can also conduct regular assessments or evaluations to gather qualitative insights on how technology is contributing to member skill development and knowledge acquisition. Additionally, using data analytics and reporting tools can help identify trends and patterns in member behavior that can indicate the effectiveness of digital tools in enhancing learning opportunities. Regular communication and feedback sessions with members can also provide valuable insights into how technology is helping them achieve their learning and development goals within the community network.